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Eight questions to ask when your car is totaled

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There's about a one in five chance that a car involved in a serious accident will be declared a total loss, meaning it'll cost more to repair than it’s worth. If your car is totaled, it may seem like the aftermath is worse than the accident itself.

Because cars depreciate so quickly in value, the money that the owner gets from his auto insurance company covers only what the car is worth at the time of the accident, which usually isn’t enough to buy a similar car. “It’s difficult to be made whole when your car is totaled,” says Carroll Lachnit, features editor at

Before you start panicking about not being able to afford a replacement car, here are eight questions to ask when your car is totaled.

1. How is it determined whether my car is totaled?

An insurance claims adjuster will come up with the actual cash value, or pre-crash value, of the car, Lachnit says. It will be based on mileage, condition, standard features, extras on the car such as a sunroof, and where you live. Sales tax, title and registration fees also will be included in the actual cash value.

auto insurance totaled car

In an example at, a car with a cash value of $10,000 that requires $3,000 in repairs is not a total loss because it costs less than the actual cash value to repair it. But a car with an actual cash value of $3,000 that needs $4,000 in repairs will be declared a total loss because it costs $1,000 more to fix it.

If repair costs approach 50 percent of a car’s value, that’s typically the threshold for when a car will be totaled, Lachnit says. Some appraisers aim for 80 percent.

2. How much money will I get?

If the car is determined to be a total loss, you’ll get the actual cash value, minus your insurance deductible.

3. Will I get paid if I’m still making car payments?

Not at first. Since you don’t technically own the car if it’s not paid off, your lender will be paid first and you’ll get any balance. If the car is worth less than you owe, you still have to pay the loan off.

In this case, you can be financially rescued if you've already got GAP insurance. GAP, which stands for guaranteed auto protection, pays the difference between what the auto insurance company says the wrecked car is worth and what the driver owes on his auto loan. This applies only if the auto insurer decides that your car has been totaled.

4. How quickly will I get paid?

If liability is clear and not much is investigation is needed, you should get a check in a few days, says Kip Diggs, a spokesman for State Farm Insurance. If liability is unclear, it can take longer.

5. Am I covered for a rental car?

A week’s car rental is typical after an accident, but check with your insurance agent -- before you get in an accident -- to see how long you'd be covered if your car is totaled.

6. Can I keep my totaled car?

Probably, but it’s not a good idea. No matter how much you love your car, keeping a totaled car that can’t be fixed can create hassles with trying to drive it or sell it. By law, the car must be branded as “totaled,” meaning that any new owner must be made aware of that fact on the car title.

Someone may want to keep a totaled car if he has bad credit and may find it difficult to buy a new one, Diggs says. Some insurance companies may require that the car be sent to a salvage yard, where it will be sold for its parts. If the owner keeps the totaled car, the auto insurance company may deduct the amount it expected to get from selling the car to a salvage yard.

7. What if I disagree with the assessment?

If you don’t think the car is a total loss, you can have it repaired by whoever you want, Diggs says, or have a mechanic or someone else inspect it to determine how much it would cost to fix. You also should provide documentation about why you think your car is worth more and should get your own assessment of its value.

Diggs says that if you're a State Farm policyholder and you disagree with the value set through, the insurance company will go to independent sources such as used car dealers and classified ads to determine a price.

“We’ll continue to work to satisfy them the best we can,” Diggs says.

8. What are my chances of having a wrecked car totaled by my insurance company?

About 20 percent of the estimates that State Farm writes for damaged vehicles are classified as totaled, Diggs says. Progressive puts the number at 17 percent.


  • Jimminy said Reply

    Keep in mind the insurance company will do everything in their power to pay you as little as possible, even your own insurance company. They'll hire a so called third party, at least one that is owned by a private equity firm that invests committed capital from insurance companies. They insist on paying you wholesale. Why would they bite the hand that possibly might feed them? Dealers make more money if they can finance you than if they sell you a car outright, so keep that in mind when some insurance company says they have a check for a pittance amount since dealers like cash (which isn't true at all).

  • bailiek said Reply

    Hi Shelby, the best thing for you to do is call your insurance company and see if you have comprehensive insurance - this is the part of your policy that will cover deer crash-related damages. You can find out more here:

    Good luck!

  • mariahk said Reply

    My husbands car was totalled. Its been over 3 weeks they finally offered 2200 less then what Nada says its worth. Then they want to charge us 700 for keeping the car, we don't want it. It should not be our responsibility to get rid of it. But they say they do not do that. Also it has been over three weeks my husband has no car he needs To go back to work. At the rate they are going he will not see a check for a while. Any advise? The insurance was the other guys, and they were totally at fAult. We had cops as witnesses.

    • mel said Reply

      As a claims adjuster. People always thinks that the insurance company wants to trick them or take advantage. In my 8 years as a claims adjuster. I've work for 3 companies already. I've never been told to lie or not to pay a claim just because. The Department of insurance of each state is very involved with the companies. I don't want to lose my job for a bad faith claim. Every decision made is fair and reasonable and by the book. We don't make commissions on anything in claims, so why risks are job? You can't gain more after a loss. People always think that if they were in an accident and not at fault that they hit the lottery. Is illegal to try to recover more than how things were before the accident.

  • Korrena said Reply

    Hi Mariah,

    First, you don't have to accept the offer from the insurer, particularly if you're not satisfied. Second, you should contact your state insurance department as laws regarding totaled cars vary by state. Good luck getting a fair settlement.


  • Jeremy Bonner said Reply

    I just got rear ended while stopped on business hwy 45 trying to make a turn. I was ttranspored by ambulance and had tests. The x-rays came back negative. They diagnosed me with a neck sprain. I filed on the other guys insurance. I spoke with an adjuster and irs determined that they were at fault. They said that they would contact me within 48hrs. What should i expect to hear?

  • rosie said Reply

    Progressive is trying to declare my car a total loss but the mechanic and my parents say that's not the case the car can b fixed as it was almost a snapped decision before they even tried to do an estimate. I feel as though it's a cop out bc I didn't want to use their shop

  • Marcie said Reply

    My car was wheather damage the insurance company is saying flooded. When they asked me to get a copy of the tow bill I faxed it to them, the tow company put the wrong date. Not an investigator is involved, i did not know that the puddle was deeper, that caused my car to get wet underneath. All the electrocal went out. Its been two month. Im told that they are waiting for the investigator to give them the amount of coverage if any. Then i am told that the adujustor will do a full inspection. So many stories. I had paid the insurance then two days later this happened to me n my son in the car.
    I am at a loss, if i dont call or email. They will not keep me posted. Help me understand, :(

  • Pat Oz said Reply

    Hi, I was in an accident, a little over a year ago, where someone else was at fault and the damage to my car was determined to be greater than it's worth, so my insurance company settled the matter as "totaled" on my vehicle. Just yesterday I was in another accident, again where someone else was at fault, and I'm wondering what the "totaled" title on my car will effect the outcome of me getting it fixed? The new damage is minor, but all the airbags in the car went off and I'm worried that even though (again) I wasn't at fault, that my/their insurance company won't layup to fix the vehicle or properly accommodate me for my loss. Thanks in advance for your reply. - Pat

    • mel said Reply

      If your car was a total before and you kept the "salvage" the salvage you are driving is worth very little. And if your salvage car is involved in an accident again. It might be deemed a total loss again. Example, the value of your salvage car now is 1000 bucks and the damages are 700 bucks or even 600 bucks. It's considered a total loss. The same if you bought a car with a salvage title from someone else and gets in an accident they won't pay you much for it. Because the car is worth peanuts if it was salvage already

  • Alli said Reply

    Hi- I accidentally hit a concrete pillar in a garage, which cause a dent in the car door. The damage is cosmetic: door opens and windows go up and down. It's a Honda Accord 2006. So now progressive says it will cost $6K to fix (!), and since they've assessed the car as worth $8500 they want to total it. I'm not happy. A quick check on carmax has similar cars selling for $11K. I get offers all the time to buy the car because it's appreciated in value since I bought it. Is my best course of action to try to get the valuation changed? It really feels like progressive is trying to make a profit here.

  • Christy said Reply

    I was careful to finance a car for LESS than it's value. I drove it for less than two years when I was broadisded by someone who ignored a stop sign. It has been declared totaled. EVERYONE ASSUMES I JUST GET A NEW CAR. That is NOT how it works, and though I will have a couple thousand after it is paid off, that's only a downpayment for another car I will now have to make payments on. Because I changed jobs in the past few months it is difficult to get qualified for ANYTHING.

    I don't know what is more aggravating: having a car I loved dearly and couldn't replace at full value (because it was an unusual model) even if one could be found and I had unlimited funds be destroyed because of someone's inattention or the number of people who keep telling me how "easy" it is to replace it. No, it's anything but. That harsh reality is that I am going from a fairly new, very nice and clean low-mile vehicle that was a delight into some decade-old high-mile riskfest because I don't have several thousands set aside to pay cash for my next car.

  • mark Herter said Reply

    I hit a deer dec.23 430am. Today is jan.15.truck is totalled and I still have no $. 6 more days will be one month. I am Un happy and will be shopping for new insurance. I currently hold 9 policy with state farm

  • Glenn said Reply

    I have insurance with State Farm. Some time ago I had my vehicle caught in a sandstorm and sandblasted the paint and glass on it. I got an estimate from a body shop and turned it in to State Farm. State Farm had sent their adjuster to look at it also. I get a phone call from State Farm a few days later and their adjuster wants to meet with me. So I'm getting all fired up about this as I figure State Farm is going to deny some of the repairs. State Farms adjuster shows up with my estimate and his estimate. He shows me on my vehicle several items that were damaged but my estimate I turned in did not have them included on the bid. So he asks me if its OK if State Farm pays me from their estimate, which was $700 dollars more than the estimate I turned in. When an insurance company comes out to you and offers you $700 dollars MORE than you put in for, that makes me a believer in that insurance company. I have always been happy with my claim settlement at State Farm. Never once in 42 years have I had to argue with them.

  • Korrena said Reply

    Hi Glenn - thanks for sharing your story - it's great to hear such a positive endorsement of an insurer and it's fantastic that they did such a good job handling your claim.

    - Korrena

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