Progressive Auto Insurance Review 2025
Our senior IQ analysts dove through all the top auto insurance providers to help you find the carrier and coverage that is right for you. On this page, we review the pros, cons, costs, and individual ratings for Progressive from trusted sources across the web (BBB, Trustpilot, J.D. Power) plus key takeaways from customer feedback. Progressive is known for Name Your Price tool and Snapshot usage-based discounts. Here’s what stood out.
Key takeaways
- Average price: Full ≈ $2148/yr (minimum varies by state/profile).
- Best for: comparison shoppers and drivers open to telematics — to consider: those prioritizing top-tier claims satisfaction.
- Trust signals: AM Best A+, BBB A+, NAIC 1.52 (more complaints than average), J.D. Power 672.0/1000 Claims Satisfaction.
What Our Editors Had to Say:
Progressive stands out for telematics (Snapshot), flexible quoting tools, and broad underwriting appetite. It’s a go‑to for drivers who want customization or have non‑perfect records, though post‑claim pricing can jump.
Quick facts
- Legal name: Progressive Casualty Insurance Company
- Website: https://www.progressive.com
- A.M. Best: A+
- BBB grade: A+
- Trustpilot: 1.2/5 from 1000.0+ reviews
- NAIC complaint index: 1.52 (more complaints than average; 1.0 = average)
- J.D. Power: 672.0/1000 Claims Satisfaction
- Availability: Nationwide — 50 states
Average costs
For a typical driver profile, full coverage with Progressive averages about $2148.0/year. Minimum coverage varies by state and driver profile.
Is Progressive right for you?
Best for: comparison shoppers and drivers open to telematics
To consider: those prioritizing top-tier claims satisfaction
Pros & things to consider
Pros
To consider
Coverage & discounts
Discounts that might apply
Customer experience & ratings
- BBB: Grade A+; reviews vary by region.
- Trustpilot: 1.2/5 from 1000.0+ reviews.
- NAIC complaint index: 1.52 (more complaints than average).
- J.D. Power: 672.0/1000 Claims Satisfaction.
Where Progressive is strong
We frequently see competitive quotes in Ohio and cities like Columbus. Check rates where you live.
Top alternatives
How Progressive compares
Compare Progressive against other popular insurers on price, satisfaction, and features.
Progressive FAQs
Is Progressive cheaper than average?
Rates vary by state and driver profile. Our benchmark shows full coverage around $2148/yr; compare personalized quotes to confirm.
Does Progressive offer usage-based insurance?
Yes, Snapshot is offered in many states; savings depend on driving habits.
Is Progressive good for high-risk drivers?
Often competitive for non-standard risks, but compare at least three quotes.
How to save with Progressive
Claims & digital tools snapshot
Why Choose Progressive for Auto Insurance?
Introduction
Progressive is one of
NAIC Complaint Index (what it means)
Price vs. Value Snapshot:
When to Consider a Different Insurance Company:
Reviewed by licensed insurance analysts. See our Licensing & Credentials and editorial standards.
Methodology & Why You Can Trust InsuranceQuotes?
Our Credentials
Licensed Agency: AWL Insurance Agency, Inc.
National Producer Number (NPN): 18056901
Address: 9004 Anderson Mill Road, Unit A, Austin, TX 78729
Phone: 1-888-522-7355
Email: [email protected]
View Our Parent Company’s BBB Profile
Meet our licensed reviewers and see our verification steps on our Licenses & Credentials page.
How Much Does Auto Insurance Cost in Your Neighborhood?
Compare the average costs of car insurance for your state and city to get the best rates today.
Methodology & why you can trust InsuranceQuotes
Each Progressive profile is written and edited by InsuranceQuotes analysts using a consistent, repeatable method. We compile third‑party ratings and regulatory data, normalize pricing benchmarks, and explain what it means for real drivers. Our goal is to give you a clear, unbiased snapshot of how Progressive performs on cost, coverage, service and complaints.
How we gather & standardize data
- Prices: We summarize published full‑coverage benchmarks (12‑month term where available) and clearly label sources. Averages are directional, not quotes—your rate varies by state, driver profile, vehicle and coverage choices.
- Regulatory complaints (NAIC): We report the NAIC Consumer Complaint Index as a decimal and plain‑English label so you can compare at a glance (≈1.00 = industry average; <1.00 = better than average; >1.00 = worse than average).
- Customer studies (J.D. Power): We cite each insurer’s most relevant study segment and regional result (score out of 1,000) to reflect satisfaction where you live.
- BBB & Trustpilot: BBB letter grades and Trustpilot score/volume are captured as numeric fields so we can show badges and trend them over time.
- Financial strength: We surface A.M. Best financial ratings to indicate claims‑paying ability.
- Availability: “States served” is stored as a count and plain‑text note so you know where policies are offered.
Editorial standards & review
Content is produced by our editorial team and reviewed by licensed insurance professionals for accuracy and clarity. We explain what each metric means (not just the number) and flag limitations where data is partial or varies by state. See our Editorial Policy and Licensing & Credentials.
Disclosure: InsuranceQuotes is part of AWL, Inc. Our marketplace helps you compare real‑time rates and connect with licensed agents. Editorial evaluations are produced independently from partner operations. Quotes shown or obtained through our forms are provided by carriers and/or their agents.
- About the Author
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Michael Giusti is a senior insurance analyst, business journalist, and university professor with over 20 years of experience. He serves as department chair at Loyola University New Orleans and contributes to Insurance Thought Leadership, U.S. News, and other leading financial outlets.
